Terms of Service

1. Description of the Service

KidsBond (the "Service") is an electronic daily contact book system that enables childcare centers, home-based childcare providers, and other organizations or individuals that provide childcare services (collectively, "institutions") to record childcare, communicate with parents, and produce reports compiled from those records. It comprises a mobile application and a center management console. An institution's use of the Service does not mean that we have reviewed, endorsed, or guaranteed its type, establishment, qualifications, or the childcare services it provides; the institution remains solely responsible for those matters.

2. Accounts and Identity

Users must be adult parents (the legal representatives of the child) or center staff. Accounts consist of a personal account and its associations: an institution may register on its own to set up a center, staff join a center via an invitation code, and parents are linked to a child via an invitation code or may register on their own and then create their child's profile.

You are responsible for keeping your login credentials confidential and for all activity performed under your account. If you discover any unauthorized use of your account, notify us immediately.

3. User Responsibilities

You agree to use the Service only for lawful childcare and parent-teacher communication purposes, and not to engage in any of the following:

• Uploading content unrelated to the purpose of the Service or that infringes the rights of others.
• Accessing or attempting to access children's data or other accounts that you are not authorized to access.
• Bulk-extracting data through automated means, or interfering with or compromising the operation and security mechanisms of the Service.
• Impersonating others, or providing false registration or linking information.

4. Children's Data and Photos

Children's care records and photos uploaded by center staff and parents are accessible only to the child's authorized guardians and the staff of the affiliated center, and only for care purposes. Use of a child's personal data and likeness is limited to the scope of the consent form signed by the parent; parents may exercise their rights in accordance with the consent form and the Personal Data Protection Act.

5. Record Retention and Integrity

Care records are kept with revision history: after creation, a record may be modified or deleted within the editing window configured by the center, after which it is locked; all changes leave an audit trail, and audit trails are retained for three years from the time they are created. Childcare records are retained for at least two years from creation, or for a period otherwise agreed between the center and the parent.

6. Provision and Changes of the Service

We strive to keep the Service running stably, but do not guarantee that it will be uninterrupted or error-free at all times. We may add, modify, or discontinue features due to product updates, maintenance, or legal requirements; material changes will be announced within a reasonable period in advance or notified in the app.

7. Notifications and Reminders

Push notifications and reminders in the Service (for example medication times, nap safety checks, and daily to-dos) are an auxiliary aid. Whether a reminder reaches you depends on your device settings, network conditions, the operating system and carrier push mechanisms, and the availability of third-party push providers — none of which are within our control. Reminders may be delayed, duplicated, or not delivered at all in the following situations:

• You turned off notification permission on the device, or switched that reminder type off inside the Service.
• The device is offline or the network is unstable.
• Do Not Disturb, Focus mode, or a battery-saving restriction is enabled on the device.
• The app was terminated by the operating system, or its background activity was restricted.
• A push provider failed to deliver, or delivered late.
• The device was replaced or the app reinstalled and push has not been re-registered.

In addition, while a center's plan is terminated or suspended, the Service stops sending scheduled reminders (notices about renewal excepted). When that happens we state plainly on the screen shown to center staff that reminders have stopped; we do not stop them silently.

For these reasons, reminders in the Service must not be your only means of tracking childcare, medication, or safety checks; the center should keep its own on-site verification routine. Nothing in this section limits our responsibility for our intentional acts or gross negligence.

8. Fees

Fees for the Service are agreed between us and the institution. Parents are not charged separately for using the Service. The Service does not offer in-app purchases.

9. Scope and Cap of Liability

1. Our liability to you is limited to foreseeable direct damages. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use of, or inability to use, the Service, including loss of profits and loss of goodwill.

2. For institutions: our total liability arising from any single cause is capped at the total fees the institution actually paid us for the Service during the twelve months preceding the date on which that cause arose.

3. The cap in paragraph 2 does not apply to:

• liability arising from our intentional acts or gross negligence;
• liability arising from unlawful collection, processing, or use of personal data, or from other infringement of personal data rights;
• any other liability that cannot be limited or excluded in advance by contract.

4. Parents are not charged for using the Service, so the cap in paragraph 2 does not apply to parents; our responsibility toward parents is determined under the laws of the Republic of China (Taiwan).

5. The Service is a communication and record-keeping aid; it does not replace the center's on-site responsibility for the care and safety of children.

10. Emergencies and Medical Matters

The Service is not an emergency contact channel, and it does not provide medical, medication, or health advice. If a child is injured, becomes unwell, or any other emergency arises, follow the center's existing emergency procedures immediately: call the parents directly, seek medical care, or call the emergency medical line. Do not substitute a message in the Service, an uploaded record, or waiting for a push notification for those actions.

Temperature, medication, growth, and development entries shown in the Service are records entered by center staff or parents. We make no professional judgment as to their accuracy, completeness, or suitability, and those records must not be used as the basis for diagnosis, treatment, or medication decisions; whether and how to administer medication is for parents and healthcare professionals to decide.

11. Account Termination

You may delete your account at any time from the "Me" page in the app. After a staff member leaves a center or a parent unlinks from a child, access to the corresponding data is revoked, although care records still within the retention period described in Section 5 remain stored until that period expires. If you violate these Terms, we may suspend or terminate your account.

12. Amendments and Governing Law

Amendments to these Terms will be published on this page, with the version and effective date at the top updated accordingly. These Terms are governed by the laws of the Republic of China (Taiwan); the Taiwan Taoyuan District Court shall be the court of first instance for any dispute arising from the Service, without prejudice to your right to choose the court having jurisdiction over a small-claims action under the applicable rules.

13. Contact Us

If you have any questions about these Terms, please email tonytony771111@gmail.com. The processing of personal data by the Service is further described in the Privacy Policy.